Returns & Refunds
Our policy lasts 30 days. If 30 days have gone by since your initial purchase, unfortunately we can’t offer you a refund or exchange unless your product is faulty or defective.
To be eligible for a return, unless faulty, your item must be unused and in the same condition that you received it. It must also be in the original packaging that the product was initially supplied with.
Several types of items are exempt from being returned, these include customised products. This excludes defective items, these can be returned for a refund during the warranty period, if a warranty period is applicable on the item purchased.
To complete your return, we require a receipt or proof of purchase.
To initiate your return, please email hello@directcarcovers.com
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Postage
To return your product, you should post your product to the address provided when requesting your return.
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of postage will be deducted from your refund.
You should consider using a trackable postage service or purchasing postage insurance as we are unable to guarantee that we will receive your returned item.
To be eligible for a return, unless faulty, your item must be unused and in the same condition that you received it. It must also be in the original packaging that the product was initially supplied with.
Several types of items are exempt from being returned, these include customised products. This excludes defective items, these can be returned for a refund during the warranty period, if a warranty period is applicable on the item purchased.
To complete your return, we require a receipt or proof of purchase.
To initiate your return, please email hello@directcarcovers.com
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Postage
To return your product, you should post your product to the address provided when requesting your return.
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of postage will be deducted from your refund.
You should consider using a trackable postage service or purchasing postage insurance as we are unable to guarantee that we will receive your returned item.